Ferrero marketed their iconic ‘Nutella’ brand worldwide as “an
example of a tasty yet balanced breakfast” when combined with milk,
orange juice and wholewheat bread.
The claim from a Californian mother, and supported by a class
action, was that the advertising made them believe the product was
healthy.
Last week, the case was settled in favour of consumers with reports
claiming they now share in about $US3 million as compensation.
On one hand, it does seem to be yet another frivolous claim.
Common sense should prevail. The ingredients and nutritional
information are clearly printed on the label.
However, it is another example of how advertising can actually damage the brand. Disregarding the brand’s equity for short-term thinking and achieve publicity for all the wrong reasons.
Can this suit ever get resolved in a Nigerian court?
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